
CAREER OPPORTUNITY
Make San Jose State University Your University of Choice
Job Title: Information Technology Consultant -temporary appointment until June 30, 2010
Job ID: 13708
Full/Part time: Full-time
Regular/Temporary: Temporary
Department: ITSS Help Desk
Compensation
***Temporary appointment until June 30, 2010***
Classification: Information Technology Consultant - Career
Anticipated Hiring Salary: $4,314 - $5,000/month
Salary Range: $4,314 - $8,831/month
The above Anticipated Hiring Salary does not reflect a 10% reduction in salary due to the California State University furlough program. For more information about the furlough program, please visit this link. http://www.calstate.edu/PA/News/2009/documents/furlough-factsheet.pdf
California State University Employees Union(CSUEU) Benefits Summary - http://www.calstate.edu/Benefits/Summaries/2007_CSUEU - Units 2579.pdf
About the Position
Under the supervision of Director of IT Support Services, the Information Technology Consultant provides technical support and training to staff, faculty, and students within the Schools of Art and Design, Music and Dance and the Department of Television, Radio, Film and Theatre. Support is provided for academic computing and information systems, including but not limited to, standard desktop hardware systems, applicable operating systems, discipline-specific applications and databases, local area networks, servers, as well as various electronic communications protocols. This position provides consultation, coordination, and technical assistance to enable a user, group or department to solve computing problems, and optimize resources and coordinates with faculty on ways to incorporate resources into their teaching and research.
The position oversees student technicians responsible for computer lab support.
Responsibilities include, but are not limited to:
- User Support & Problem Resolution for a broad range of information technology topics and problems
- Set up, maintain and provide user support for various computer labs, studios, offices, laptop, classrooms and service bureaus
- Assist with maintenance of department networks (develop appropriate dynamic or static IP schemes, closet patch cabling, route tracing, wall-to-desktop cabling, desktop network configuration, troubleshoot network related problems )
- Server Administration (email, web, file, print, application, remote access, etc.) of a variety of platforms (Win NT/2K, Exchange, Linux, Unix, MacOS).
- Track inventory
- Log trouble tickets
- Support all AT and Provost technology initiatives
The person in the position is expected to maintain a working knowledge of all applicable systems and applications; to develop, modify, maintain and update documentation; to keep current on emerging technologies and evaluate the need and benefits of new technologies toward the advancement of the campus community.
Education and Experience
We require a bachelor’s degree or equivalent training and experience in a technical related field such as computer science, information systems, or business technology. Candidates must have at least 3 years of progressively responsible professional full-time experience supporting information systems and technologies. Experience must include providing user support.
Preferred Qualifications
- Experience in an educational environment.
- Windows 2003 MCSE preferred and have solid understanding of Windows 2003 architecture, TCP/IP, DNS and Networking Concepts.
- Experience supporting Mac operating systems including OS10 server and workstations.
- Experience with media and music software applications
- Experience supporting network architecture, configuration & protocols
- Customer service experience in a high volume environment
Knowledge, Skills & Abilities
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
a. Demonstrated ability to coordinate multiple work priorities, organize and plan work and projects.
b. Strong oral communication skills. Ability to communicate (orally and in writing) effectively with faculty, staff, and students with varying levels of computer knowledge and understanding. Must possess excellent customer service and public relations skills.
c. Thorough knowledge and understanding of various software platforms (Window 2000 to Vista, MacOS 9.0 - OS X, Unix, Linux), commonly used software applications (Microsoft Office Suite, Adobe Products, Netscape, IE, etc.), diagnostic tools and network utilities.
d. Experience in supporting media based and music applications (eg. Adobe CS3 or later, Maya 8.5 or later and Final Cut Studio 2 or later, VectorWorks 9 or later, AutoCad 2008 or later, Pro Tools 7 or later, SketchUp Pro 7 or later, Finale, Audacity, Acid, Cubase SE, Practicia Musica, and Band-in-the-Box)
e. In-depth knowledge and understanding of networking protocols, equipment, wiring, diagrams, schemes, and solutions for LANs and WANs; familiarity with wireless protocols and solutions.
f. Demonstrated skills in server administration for a variety of platforms and applications.
g. Demonstrated ability to coordinate and interact effectively with customers/vendors.
h. Ability to identify and take appropriate action to prevent operating and service problems and to perform regular, preventive, and systems maintenance.
i. Must be able to use technical judgment to determine appropriate system or application solutions to meet user needs, including the recommendation for upgrades and modifications.
j. Experience in identifying emerging technology issues and relating them to the needs of the Colleges.
k. Interest in expanding knowledge of hardware, software, networking equipment, and other information technologies related to the organization’s purpose; ability to quickly acquire new knowledge and skills to stay current with the latest technology.
l. Demonstrated effectiveness in counseling and guiding supported groups in directions of reasonable and realistic technological advancement.
m. Capacity to deal with a wide range of problems requiring a high level of analytical interpretive, evaluative or constructive thinking; ability to work independently and in teams; perform complex functions, establish priorities, resolve issues, while rarely referring to supervisor.
o. Demonstrated ability to maintain and pursue knowledge in information technologies as it relates to the needs and the goals of the organization.
p. Experience with the installation, maintenance, and troubleshooting of Windows and Macintosh.
Posting Date
September 24, 2009
First Screening Date
October 8, 2009
This position is open until filled; however, applications received after the first screening date will be considered at the discretion of the university.
Required Application Materials
Resume
Letter of Interest
SJSU Online Employment Application: To apply, please visit our website at: http://my.sjsu.edu/jobs/
The Work Experience section is required for an application to be complete.
Note to the Applicant
Evidence of degree(s) or certification(s) may be required at time of hire. Every applicant who reaches the final level of interviews will be required to submit their fingerprints to the Livescan Prints Service through the University’s Police Department. SJSU will pay all costs associated with this procedure.
Equal Employment Statement
SJSU is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender status, marital status, pregnancy, age, disability, or covered veteran’s status consistent with applicable federal and state laws. Reasonable accommodations will be provided for applicants with disabilities who self disclose.
University Shared Values
Learning: Valuing education and promoting life-long learning.
Student and Employee Success: Placing our highest priority on academic success and personal growth.
Excellence: Setting the highest standards in all we do.
Integrity: Being honest, fair and accountable for our actions.
Diversity: Respecting diversity and recognizing the strength this factor brings to our community.
Community: Valuing collaborative relationships.
Contact Information
One Washington Square San Jose, CA 95192-0046
Phone: 408-924-2250 Fax: 408-924-2257 Email: hrsg@sjsu.edu

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